Topic 5: Using digital technologies and services to offer timely and targeted guidance and assistance

To use technologies and services to offer timely and targeted guidance and assistance, you can use the following strategies:

  • Use communication platforms to create and maintain contact with your learners. You can use email, announcements, or other communication platforms to keep your learners informed and updated about the course. You can also use these platforms to provide feedback, support, and guidance to your learners, individually or collectively. You can also encourage your learners to communicate with you and with each other through various channels, such as discussion forums, chats, or video calls.
  • Use learning analytics to monitor and support your learners’ progress and performance. Learning analytics are the collection, analysis, and reporting of data about learners and their contexts, for the purpose of understanding and optimizing learning and the environments in which it occurs. You can use learning analytics tools, such as Moodle, Canvas, or Blackboard, to track and visualize your learners’ activities, interactions, and outcomes. You can use this data to identify learners’ strengths and weaknesses, provide personalized feedback and intervention, and adapt your teaching strategies and content.
  • Use adaptive learning systems to provide customized and flexible learning paths for your learners. Adaptive learning systems are digital technologies that use algorithms and artificial intelligence to adjust the content, pace, and difficulty of the learning material according to the learners’ needs, preferences, and goals. You can use adaptive learning systems, such as Knewton, Smart Sparrow, or ALEKS, to offer your learners a personalized and self-paced learning experience. You can also use these systems to provide your learners with immediate and targeted feedback, hints, and scaffolding.

Digital learning consultant. (2017, June 2). How to use digital technology to energise teaching, learning and assessment [YouTube Video].

Complex AI. (2023, January 4). AI in Education: Personalized leaerning and intelligengt tutoring systems [YouTube Video.

Learn more:

Escalante, J., Pack, A. & Barrett, A. (2023). AI-generated feedback on writing: insights into efficacy and ENL student preference. International Journal of Educational Technology in Higer Education, 20, 57.

Learn more:

Nkomo, L.M., Daniel, B.K. & Butson, R.J. (2021). Synthesis of student engagement with digital technologies: a systematic review of the literature. International Journal of Educational Technology in Higher Education, 18, 34